A Family Complained About My Service and Left Without Paying an $850 Bill — But I Managed to Turn the Situation Around
For illustration purposes only What began as a typical Friday night shift at the restaurant quickly became one of the toughest evenings of my career. I was already feeling overwhelmed when a family walked in with a long list of demands. They wanted a window seat, extra comfort, brighter lights, and endless adjustments. As the … Read more